Policies
Product Return Policy
Elixir Salon guarantees your purchases 100%. We want you to be using the products that are right for you. In the instance you get a product home and it is not what you expected or not delivering the results you desire, please return that product and we will find the product that is right for you. You can either exchange the product to try something that will better suit you, or we will refund you in the same way you paid, or give you store credit for a future purchase. Products cannot be returned if you have had them longer than six months, or if the product is more than half gone.
Circadia Skin Care and all Makeup are final sale.
Arrivals
We know your time is important, and we will always do our best to run on time, planning to arrive 15 minutes prior to the start of your service (especially if you are new with us) which will allow us time to confirm all information we have for you on file, give you time to enjoy a beverage or use the restroom, and ensure that your service starts on time.
We understand things can happen. If you are running late, please call and let us know. We will be able to let you know if we can still accommodate you or if we need to reschedule to a different time or day. We will always do our best to make sure you receive your scheduled services, but we have to consider the impact it might have on our other guests as well.
Cancellations
We will always confirm your upcoming appointments the day before they are scheduled, whether by text, email or phone call (whichever you have chosen works best for you). As a courtesy to your service provider, and guests that may be on a wait list, please provide 24-48 hours in advance if you need to cancel, reschedule, or make any changes to your appointment.
You cannot cancel an appointment by responding to a text confirmation, we do not receive those.
Service Guarantee
It is Elixir’s mission to create beautiful relationships, one guest at a time, and one moment at a time. Your complete satisfaction is always our goal. All services are guaranteed 100%. In the instance that you are not satisfied with your service, let us know within 72 hours of the date of your service and we will ensure that you are re-booked with your stylist complimentary.
In most instances, the fix is a simple solution. We always strive to limit these situations by giving excellent, in-depth consultations and using visual tools. Anytime you can provide your stylist with images of inspiration, it ensures that you and your stylist are on the same page and makes less room for error.
Spa Etiquette
Coming to the spa should always be relaxing, but if it is your first time we know it can be a little nerve wracking. Below are a couple of things that will ensure you have a great experience.
- Please arrive 15 minutes prior to your service start time. This will allow time to tour our salon and spa, fill out your paperwork, and enjoy a beverage before your service begins.
- Our spa is a no phone zone. To ensure that you and our other guests are able to receive a relaxing spa experience, we ask that you silence or turn off your phone and any other electronic device you might have, prior to entering the spa.
- No pets allowed at any time.